05
Dec
For many people telemarketing is a pet hate. I have to say I agree, certainly consumer telemarketing. However, is it telemarketing or telesales? I think it’s telesales.
10
Nov
I have heard it takes 10 times more resources to gain a new customer than to serve an existing one.
09
Sep
There are three ways to grow a business: Customers buy more frequently Customer pay more Customers buy for the first time
05
Apr
Your existing customers should be your first priority. I know it sounds obvious but you will hear it said repeatedly and for good reason. I have heard it takes 10 times more resources to win a new customer than it takes to serve an existing one.